Office Policies
Thank you for choosing Yimi Skin Spa. We know you have a choice in medical providers and are pleased that you have chosen to seek care with us. Our goal is to provide quality care in a timely manner. Our office policies enable us to best utilize available appointments for our patients in need of care. Please feel free to contact our office if you have any questions regarding our policies.
NO SHOW
A “no show” is someone who misses an appointment without canceling 24 hours in advance. No-shows inconvenience those individuals who need access to medical care in a timely manner and will resort in a no refund and no reschedule for that particular date. A service will be deducted from your package if that option is available.
CANCELATION
Our office has implemented a 24 hour cancellation policy. This policy applies to all new patients and existing patients. Our intent is give each patient the time and attention they deserves. Cancelling less than 24hours will result in a no reschedule and no refund for that particular appointment date.
REFUND
Yimi Skin Spa doesn't provide refunds of any kind for services or packages. Yimi Skin Spa do not provide refund for payments made using via After pay/Square, PayPal, Cash, or any other payment method accepted by Yimi Skin Spa.
PAYMENTS
Yimi Skin Spa accepts Cash, FSA,HSA Master Card, Discover, Visa and American Express. It is the policy of Yimi Skin Spa to make all reasonable attempts to collect outstanding balances’ should they accrue, including, convenient payment arrangements.
FORMS/LETTERS
We understand that at times, various forms or letters may be required to assist you with your healthcare needs. The staff at Yimi Skin Spa will be happy to complete forms and write medical letters as necessary upon your request. However, because this can be time consuming, please allow 7-10 days for completion of requested forms/letters.
LATE ARRIVALS
Your time is valuable. We strive to stay on schedule throughout the day. If you are late for your appointment, you will affect the other patients in the office. If you arrive more than 15 minutes late, you may be asked to reschedule.
EMERGENCY
If you have an emergency during regular office hours, please call the office and speak directly to the receptionist. If your emergency is after hours or on the weekend, you may call the office phone number. The answering service will relay your message to the therapist and you will receive a call back within 15 minutes.
MESSAGES FOR THE THERAPIST
Non-emergent messages for the therapist will be returned within 24 hours. Please leave information about the nature of your call so we can best handle the message quickly. Make sure we have current contact information as well.
MEDICAL RECORDS
Per HIPAA guidelines, copies of medical records must be requested in writing. To ensure your privacy, a form for release of medical information must be completed prior to receipt of these materials. All patients can request a copy of their medical records one time, free of charge. Additional copies may be requested at a cost of $0.75 per page.
TRAVEL
Available to clients whom are less than 2 weeks post operative. We provide services to clients at their location. Before booking please contact the office before scheduling a mobile session. There is a $50 travel fee per session within a 15 mile radius of our location, we do not provide mobile services outside of a 15 mile radius.
DESPOSIT
A card is required to be put on file for 50% deposit at time of scheduling, to ensure your appointment. Deposit is non-refundable. In order to help ensure clients are aware of their appointment a conformation email will be sent out at time of scheduling, and again 24 hours prior.