Cancellation Policy

CANCELLATION POLICY At Yimi Skin Spa we aim to provide quality services to all our clients in a timely manner. When an appointment is booked, this slot is held on our calendar and is no longer available to other clients. In order to be respectful of others, we ask that you kindly contact us as soon as you know you will not be able to make your appointment. To ensure the well-being of our clients, and to maintain the high standards of our services, we do not offer refunds or exchanges and have adopted the following policy: Cancellation: Our services are in high demand. Your advanced notice of cancellation will give another client the opportunity to book the slot. If you need to cancel (and reschedule) your appointment please contact our offices at least 24 hours before your scheduled appointment (3 hours if the cancellation is due to an emergency). If you contact us outside of business hours to cancel, please leave a detailed message on our answering machine and we will return your call as soon as possible. Advanced notice of cancellation may only be done up to two times on the same service. If you cancel your appointment for any reason whatsoever, you will not receive a refund however, you may be able to reschedule your appointment for a later date. Late cancellations will incur charges as follows: ‘No show’ will incur the full charge of the service; Less than 3 hours notice will incur the full charge of the service; Less than 24 hours notice but more than 3 hours notice will incur 50% of the charge for the service. This cancellation notice applies to clients with single treatments,packages and gift certificates as follows: We require advance notice. Contact our offices at least 24 hours before your scheduled appointment (3 hours if the cancellation is due to an emergency). If you contact us outside of business hours to cancel, please leave a detailed message on our answering machine and we will return your call as soon as possible. Cancellations will result in the following: If the client gives more than 24 hours notice of cancellation and reschedules, the client’s Manual Post-Operative Lymphatic Drainage Massage or Spa Package credits will not be affected; ‘No show’ will incur a ‘void’ and the use of 1 (one) massage credit from the client’s Massage Package; Less than 3 hours notice will incur a ‘void’ and the use of 1 (one) massage treatment from the client’s Massage Package.

Contact Details

• 8619 Broadway St, Pearland, TX, USA

  832-793-7515

  info@yimiskinspa.com

• 8619 Broadway Street, Pearland, TX, USA

  832-793-7515

  info@yimiskinspa.com